Shop access
OAuth consent, missing scopes, shop readiness, disconnection or an unexpected authorization error.
Private-beta support
Start with the type of help you need.
Do not send account passwords, OAuth tokens, API secrets, payment information or another person's personal data in a support request.
Listing or order issue
Include the safe internal run identifier, channel, timestamp and visible error—never a credential or buyer address.
Data request
Request access, correction, export, restriction or deletion for an authorized shop connection.
Verified contact channel
Contact TTS Ops support.
Email support@easysellers.com for shop connections, listing operations, security concerns and privacy requests. Include a safe internal run identifier or shop identifier when available.
Never include passwords, OAuth tokens, API secrets, buyer addresses or payment information in the message.
Email support@easysellers.com → Review privacy request guidance →A useful support request
Enough context, without sensitive data.
Provide the shop name or non-secret shop ID, approximate UTC timestamp, operation type, internal run ID and the exact safe error message. Screenshots should be cropped to exclude buyer details and credentials.
How do I disconnect Etsy?
Revoke the app from the connected Etsy account and notify the verified TTS Ops operator so the local connection can be disabled and retained data reviewed.
How do I request data deletion?
Use the verified support contact and state that the request concerns deletion. Identify the authorized shop without including a password, token or buyer record. Active-order and legal retention requirements may limit immediate deletion.
What should I do after a suspected credential exposure?
Revoke the affected OAuth connection or rotate the affected provider key immediately, pause channel writes and contact the verified operator. Do not paste the exposed credential into the report.